Instructor Led Training
Find the training you need to strengthen your team, grow your business, and develop HVAC professionals at every level. From technical training and sales development to business workshops and leadership programs, we offer learning solutions designed to help your organization succeed.
In Person Training
- Hands-on learning in a classroom setting with expert instructors
- Build skills through interactive discussions, demonstrations, and real-world applications
- Sessions offered at locations across the U.S. and Canada
Virtual Instructor-Led Training
- Interactive instructor-led training delivered online
- Learn from the convenience of your home or business office
- Access comprehensive, industry-leading programs without the need to travel
Browse All Classes
Category
Method
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Essential Tech Training
Build a stronger foundation in the essential HVAC skills needed to support today’s industry. This hands-on training combines key technical topics designed to meet the needs of technicians at various experience levels.
What you'll learn
- Essential HVAC concepts and system fundamentals.
- Hands-on skills in key technical areas.
- Training topics customized by location.
BuildASalespersonâ„¢
Do you have what it takes to close $1.5 mil in annual sales? A good salesperson does the job well and meets expectations. An excellent salesperson desires growth and exceeds set goals.
What you'll learn
- How to improve your closing rates above 60%.
- How to achieve $12,000 - $15,000 average sales tickets.
- Tools to self-generate leads, confidence to handle pricing, and skills to help homeowners achieve perfect indoor air.
BuildATech®
From earning homeowners’ trust to helping them achieve perfect indoor air, techs are at the heart of an HVAC service department. With three tiers of technician training, build the skills to grow in your HVAC career.
What you'll learn
- Level 1 – the skills to be a top-notch Maintenance technician.
- Level 2 – diagnostics skills and homeowner communication for Service techs.
Master $elling®
The best salespeople never stop learning. In this three-day, advanced sales class, gain a strategic advantage, differentiate yourself, and improve closing rates at the kitchen table.
What you'll learn
- Proven, step-by-step sales process.
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How to go beyond the products and create
a
first-class purchasing experience for homeowners. - Role practice to get coaching and feedback from peers and instructors.
Operations Accountability
Join one of our Lennox business coaches for this intense, hands-on, two-day workshop and walk away with a plan that you can immediately put to work, to improve your financial performance.
What you'll learn
- Benchmark your business against Key Performance Indicators.
- Identify opportunities to improve your company’s profitability.
- Plan for the operating profit you deserve and manage “to planâ€Â during the year.
Tech Communicationsâ„¢
Techs who communicate well with homeowners tend to earn more, for themselves and their companies. As a technician, you’re usually customers’ main point of contact when their systems need maintenance or service.
What you'll learn
- How to create a better customer experience, leading to increased loyalty and referrals.
- Homeowner communication skills, to build rapport and confidently discuss system maintenance.
- Easy ways to make suggestions about replacements and maintenance agreements, without “selling.â€Â
Customer Service Representative Training
Lost leads aren’t because the leads are bad but because your CSRs aren’t trained to book every call into a customer. The companies we coach see a massive ROI because the leads that are already calling suddenly convert while leaving a positive first impression.
What you'll learn
- Learn the importance of first impression and reassurance
- Gain insight into the importance of Connection vs. Transaction
- Acquire 3 ways to show empathy for the customer
- Discuss words to avoid on phone calls and how to get around them by saying what your company can do
- Discuss how to de-escalate upset customers
- Learn the importance of educating customers
Dispatch Training
Most contractors would say a dispatcher’s job is “to fill the board!â€Â But that’s not it... A dispatcher has to be trained in using the opportunities a company has to maximize revenue.
What you'll learn
- Learn how to use the Pattern for Excellence in communication with technicians
- The communication techniques that make a dispatcher persuasive and likable to customers and their team members
- How to win the moment on inbound and outbound calls to create more opportunities for your company
- Learn to prioritize high-value customers without upsetting lower-value customers
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Get NATE credit for your Learning Solutions training hours.
And we’ll send the hours you earn directly to NATE on your behalf.
It’s simple. Register your NATE I.D. with us, make sure you’re logged into your lennoxpros.com page, click here, and follow the instructions on the page.